All references on application are checked thoroughly. Prospective tenants are also checked through TICA (Tenancy Information Centre of Australia) prior to approval.

Tenants are accompanied on inspections by office personnel unless prior approval has been obtained from lessors for keys to be given out with photo identification.

Condition reports are issued prior to a tenant occupying the property as well as vacating.

Rental arrears are checked daily. Any tenant who is seven days in arrears is issued the relevant notices and SMS reminders are sent on a daily basis.

Three monthly inspections are carried out on all rental properties and a written report is sent to you along with photos.

Regular drive-bys are carried out either by the property management staff or the sales personnel. If the exterior of the property is not being well maintained an inspection is immediately organised.

All repairs are carried out by licensed tradespeople unless advised to the contrary.

We offer a mid-month and end of month payment and statements are issued monthly. Monies credited directly into owners accounts via Suncorp Metway online.

* Signs – The 24 Hour Salesperson
* Signboards are working 24 hours, 7 days a week
* Designed by image and layout experts to be eye-catching with essential information
* Informs prospective tenants who are looking in your area that your property is for rent

* Internet
www.professionals.com.au

www.professionalscoolumbeach.com.au

www.realestate.com.au

www.idashboard.com.au

* Coloured Window Card Display                                                                                                                                       * 24 hour, 7 days a week exposure.
* Attracts new prospective tenants
* Enables prospective tenants to compare properties and prices

* Press Coverage
Line ad can be placed in the Sunshine Coast Daily on a Saturday in the TO LET section. Approximate cost between $25 – $35 per ad.

“what our clients have said…”

“I wish to thank you the staff at the Professionals Coolum Beach for the professional property management service you have provided over the past 4 years taking care of my property located at Coolum Beach.

Rental payments and routine inspections have always been carried out on time as per our agreement. Any necessary repairs have been taken care of efficiently and in a timely manner to ensure the good upkeep of my property. I have always appreciated your good communication for approvals when required.

“Thank you for your professional and friendly service.”
J Afiouni

“I would like to take this opportunity to thank your office and particularly Kate Tomba for the fantastic and efficient service in the management of my two investment properties in Coolum over the past few years. Kate has always been extremely polite and super efficient to deal with especially with any maintenance issues.

The Professionals choice of tenants has also been exceptional. My only regret is I need more properties for the Professionals to manage.”
P Barnes

“I would like to bring to your attention once again, the first class service your letting staff have provided with respect to my unit at Coolum Beach. Not only have they given us the opportunity of utilising the unit for our Christmas break, but you have retained a good permanent tenant.

I must congratulate you Lorraine and your team for the excellent management of my property over the past 18 years. I have other rental properties in Brisbane and Townsville but your agency provides a much superior service, one to make a landlord feel totally comfortable.”
R Nicholls

Professionals have managed my rental property on the Sunshine Coast for the last three years and have made it easy for me to live 2,000kms away.

In all of my dealings with Kate and the Professionals they has displayed professionalism, courtesy and a willingness to go above and beyond the standard property-management requirements to ensure my needs as an interstate property owner have been met.

I have a real estate agent here in Melbourne now and I constantly have to call to ensure that the maintenance the tenant requests are done.

This was never the case with the Professionals Coolum.  Your service was always prompt, professional and stress-free for the property owner.

It has been a pleasure dealing with the Professionals Coolum.  Thank you and good luck with everything.

F Simmons

Thank you for all your efforts that ensured that our property was rescued.  We self managed this property for over 10 years, had a terrific tenant and all ran smoothly till they decided to move on.

Our long time tenants recommended a co-worker that was looking for a house to rent.  We interviewed her and she moved in – Big Mistake.  Things were not right from day one.  First it was the bond.  The tenant said that she didn’t have the entire bond and would pay extra rent for a month or two to cover it.

Anyway to cut a long story short we were chasing her for rent every week and eventually she stopped paying rent altogether. This is when we called in the Professionals. Wow!  What a breath of fresh air. They did it all.  Court, police, eviction, storage of tenant stuff and unimaginable amounts of paperwork and legalities. Eventually the tenant was evicted and a quality tenant installed. Unfortunately this couldn’t happen overnight due to legalities. But it did happen as quickly as was legally possible.

The loss of rent we incurred made this a very expensive lesson. In future we will be using quality property managers for all our investment properties.  I will stick to what I know, managing events and leave the dealing with our tenants to the Professionals.

Thanks very much for all you help, Professionals.  Your property managers are top quality.  Nothing is too much trouble and they always return may calls and emails promptly.

A & W Flanagan

It is with pleasure that I comment on the service provided by Professionals who have in the last two years fulfilled the promise of their Mission Statement to allow me “a hassle free investment”.

Professionals provided the legal and practical information to assist me to make informed decisions and have supported those decisions with professional tradespeople ensuring that work carried out on my behalf is to the required legal standard and obligations at a sensible cost.  The rent is administered promptly; inspections are regularly carried out as agreed and I am kept informed of all changes affecting my property.

I periodically receive mail offering me reduced fees to transfer my property to another agency; however, cheaper rates will not compensate for the knowledge that my Coolum Beach property is being managed so competently by Professionals.

Dianne Griffithsn

Our office, window display and internet advertising ensures that we maintain excellent levels of enquiry.

Prospective tenants are carefully selected through an application process. Previous rental and employment checks are conducted. In the case of applicants who may have sold their property we seek advice from the salesperson involved as to their lifestyle.

Our office is also a member of TICA – Tenancy Information Centre of Australia. This is a tenant database for defaulting tenants and is an effective tool in the tenant selection process.

The greatest care is taken to ensure that the most suitable tenant is chosen for your property.

Our philosophy is to always be critically selective with tenants – it is better not to have a tenant – than to have a BAD tenant!

Inspections form a major part of the management of your property. Professionals Coolum Beach ensure that inspections are carried out on a regular basis throughout tenancy. On commencement and completion of a tenancy agreement a thorough condition report is completed.

Routine inspections of your property are made every three months. Inspections will protect your investment, in that minor repairs and maintenance will be brought to your attention. After each routine inspection you will receive a written report outlining the overall condition of the property. These reports will assist you to keep up to date with the condition and value of your property.

Neglect of minor repairs can often lead to major repairs and expenditure and at times can result in the loss of a good tenant. Our comprehensive inspection program will ensure that problems are resolved quickly by qualified tradespeople.

Please note, that under the Residential Tenancies Act, lessors may be penalised for not keeping their property adequately repaired and maintained.

We are not just a rent collection agency. Our complete Management Services will relieve you, the Lessor, of the worries of finding qualified tenants, collecting rents and general upkeep.

This is a complete service which includes:

1. Conveniently located office
2. Prompt maintenance procedures
3. A full computerised Management System, which ensures that your money is banked promptly and those statements are issued monthly.

Fees

Our charges cover all procedures as outlined in this guide and are as prescribed in the Property Agents and Motor Dealers Act 2000 recommended Scales of Fees.

Letting Fee

A letting fee is charged to find and assess new tenants for your property. The cost of the letting fee is the first weeks rent plus GST.

Rent Collection and Management

5% Rent Collection + GST
3% Management + GST

Office Expenses

$5.50 per month to cover postage, STD phones calls, fax transmissions, email and bank charges and new technology.

Property Management Fees are Tax Deductible

The most obvious responsibility an owner has in respect to their investment property is that it is kept in a fit and habitable state in which to live. Fair treatment of tenants will ensure that they look after your property.

Most importantly, an owner has a duty to do whatever is necessary to ensure that the property is free of defects that could cause injury to the tenant or any other person who enters the premises.

Appointing ‘Professionals’ to manage your property can help you take the worry out of your responsibilities.

Professionals are a group of over 400 co-operating real estate agents located in major centres throughout Australasia. By combining resources we are able to provide our client with the widest possible range of services; services which can be tailored to suit your individual needs.

Professionals have a very efficient referral system that can assist owners, tenants, vendors and purchasers alike affecting a smooth move, be it within the state or interstate. They do this by placing you in touch with a Professionals office in your proposed area.

Professionals have ongoing training programs in the specialised area of property management. Regular seminars, forums and training sessions are conducted frequently to keep members informed of changing legislation and market conditions.

Property management is no longer a rent collection service! Property management is a comprehensive range of services which, when combined, enable the Professionals staff to successfully manage your property for you.

Court rulings and revisions of lessor and tenant law are making the task of Property Management more and more difficult. Now, more than ever, it is prudent to have your investment property managed by a properly trained and experienced person.

It is with this knowledge that we offer our services to you and promise to always serve you with enthusiasm and integrity.

Professionals Coolum Beach Real Estate are proud to be Gold and Silver sponsors of the Coolum Beach Surf Life Saving Club.

This gives them the experience and reputation to successfully market property in all price brackets.

“how should I sell my property?”

* Auctions
An auction can achieve great results and offer the following advantages:
* A set time frame for the sale of your property
* Three stages within the selling process
* Unconditional sale with no cooling off period
* Buyers are forced to act rather than procrastinate
* Bids increase in value
* Drives excitement in a competitive public forum
* More convenient for your lifestyle
* Helps you plan your next purchase

* Exclusive Listing
The seller appoints one agent for up to 60 days, after which the agreement can be renewed.
We recommend this method of sale as only one agency is totally responsible for the selling of your property. Also, one agency only has a key to your property and our agency is present at all times for inspections of your property.
We, at the Professionals regard these properties and their owners as “priority” and we give increased service, time, feedback and expertise to sell these as quickly as possible for the highest possible price – the respect that owners of our Exclusive Listings deserve.

* Open Listing
This is a method where the seller lists the property with a number of agents in the area.

Each agent can sell the property.

Each agent expects to have a key to the property and often security is less effective as several agents may visit the property.

“what activities will help to sell my property?”

* Open for Inspections*
* Attracts a variety and increases the number of prospective buyers visiting the property.
* Motivates buyers – allows people to ‘fall in love’ with your property.
* Eliminates unsuitable prospects and time – wasters from the market.
* More convenient for you – inspection times to suit you, the seller.
* Drives enthusiasm among buyers.

* Buyer Matching*
From an extensive data base, qualified buyers for your property will be sourced, contacted and encouraged to inspect.

* Full Team Support*
All members of our experienced sales team will be familiar with your property to ensure it receives maximum exposure to all potential buyers.

* Brochures and Invitations*
We need as many people as possible to know your property is ‘For Sale’ – many of these people will tell others that your property is ‘For Sale’ and one of these could be your buyer!

* Feedback Reports*
As the seller, you are kept informed of the progress of promoting your property through:
* Personal telephone calls
* Market review meetings
* Written reports
* Mailed reports